Contact Us
You have a question about our products, your order, delivery times? Check our answers to your frequently asked questions.
If you can’t find the answer to your question, contact us!
CUSTOMER ACCOUNT
We recommend that you create an account and identify yourself to be able to enjoy all the benefits that DetectAgro.com offers to its members.
You will have access to:
– Online tracking of your orders’ progress
– Your order history
– Printing your documents (delivery note, invoice,…)
To stay informed about all news (promotions, exceptional clearance sales…), we invite you to also sign up for our newsletter.
You just need to fill out the form in the “Register” section to access your personalized space.
We also invite you to choose your username and password. Both must and can contain 4 to 14 characters. We therefore recommend using your email address as your username.
A username and password can contain:
- letters
- numbers
- uppercase/lowercase letters
- special characters.
They cannot contain spaces.
We also draw your attention to the proper case sensitivity of the password (uppercase/lowercase).
At the end of this step, a confirmation email containing your credentials will be sent to you.
You can modify your personal information and password at any time via the “My Information” section by logging into your account.
Make sure to verify that the email provided was entered correctly. If the problem persists, it means that there is already an account created under this email address. In this case, go to the forgotten password page and follow the indicated procedure. You will receive an email to connect.
If you already have an account, you just need to provide your username (your email address) and your password.
You can find this information in the confirmation email we sent you when you registered.
If you’ve lost it, simply enter your email address in the form located in the banner at the top left of the screen.
We will resend your username and a new password that you can change the next time you log in to your account.
It’s possible and it’s easy. To do this, log in to the site using your email address and password. In this section, you can modify everything: Name, first name, email, password… This is also where you can choose to subscribe/unsubscribe from the newsletter.
To modify your delivery and/or billing addresses: go to “Addresses“.
Of course it’s possible. To do this, simply contact us by email requesting the deletion of your customer account. If in the future, you would like to create a new one, it’s entirely possible.
First, let’s distinguish between two types of data: your personal information that you choose to save in your customer account and your bank details if you choose to pay by card.
For the first, we use them only for the smooth processing of the order, so they are transmitted to the carrier, for example. Some service providers are also authorized to intervene and therefore to check data: accounting firms, technical partners. Only to partners involved in processing orders. We do not share, we do not commercialize data and the trust of our customers. This data is yours.
For the second, the bank details in the case of payment by card, it’s quite simple: we do not have access to the credit card number, only our payment provider Stripe is authorized.
PLACE AN ORDER AND PAY
Your Selection
If you know the product reference, you can enter it in the search bar. Once identified, you can also order from your order history or your personal list. Select the product(s) of your choice as well as the desired quantities on the product page. You can either return to the catalog to continue shopping, or complete your order by validating it definitively. You can access your cart at any time, either to validate it or to modify it.
Log in or create an account
If you already have an account on Embouts et Bouchons, enter your username and password in the fields provided. If you forget your login details, simply enter your email address, and we will send you your username and password so you can access your account as quickly as possible.
If you don’t have an account yet, you can place an order as a guest. You will also have the option to create an account once your order is validated.
Different shipping or billing address
If you wish, you have the option to choose a different address for shipping and billing. By default, the billing address will be identical to the shipping address. To indicate another one, simply check the box “Different shipping address” or “Different billing address” and provide your additional address.
Order confirmation
At this stage, check all your order information carefully and enter your payment method. You are asked to read the General Terms and Conditions of Sale, accept them, and definitively validate your order. It is immediately transmitted to our sales department. You will receive an email acknowledging receipt of it. We will process your order as quickly as possible. As soon as your order is processed by our services, a definitive confirmation email will be sent to you.
We do not take orders by phone: you must place your order on the website.
We deliver in France and throughout Europe.
We use different carriers depending on the countries and regions. We draw your attention to the fact that delivery is not necessarily made by appointment. Carriers adhere to the regulations that govern their profession, which stipulate that deliveries must be made to the address mentioned on the delivery note.
In any case, don’t forget to leave us a phone number to contact you easily.
Delivery times are given as an indication, however DetectAgro is committed to doing everything possible to deliver to you as quickly as possible. We ship products in stock within 24 hours and all others within 5 days.
Delivery times are indicated on the product page and in the summary of your order. These timeframes will be reconfirmed first when your order is validated, then at the time of shipment.
Our delivery times are estimated as accurately as possible and subject to product availability from our suppliers. We cannot be held responsible for any delays, as we are dependent on various suppliers of raw materials, carriers, etc. Our customer service remains at your disposal to find a solution to your problem as quickly as possible.
The choice of your payment method takes place during the confirmation of your order.
When placing your order, you will have a choice of 3 payment methods:
– By Credit Card (the fastest)
– By Bank Transfer
– By Administrative Mandate (orders over €250 excluding tax)
Once logged into your customer account, you will find the progress of your order and the history of your past orders in the “order tracking” section.
We are committed to refunding you, or exchanging products that do not correspond to your order (defective or non-compliant).
You have a period of 14 clear days (from receipt of the items) to change your mind. The product concerned must be standard and listed in our catalog that is current on the date of return.
In case of a request for exchange or refund, the customer must systematically contact our customer service by email (contact@detectagro.com) to obtain a Return Form. Otherwise, the returned merchandise cannot be accepted in our warehouses.
The returned equipment must be in perfect condition, unused, and in its original packaging.
The “return” transport costs are your responsibility. You can return the merchandise through the carrier of your choice. When our responsibility is engaged, shipping costs are refunded upon presentation of proof. If you wish to exchange for personal convenience, shipping costs remain your responsibility. In both cases, you can either exchange your item or be refunded.
Any specific request cannot be subject to retraction.
You can place an order directly on the site; a field is provided to issue an invoice in the name of a company.
If you need a quote for large quantities, do not hesitate to contact us of course.
No quotes on products displayed on the site are made, the displayed prices are reference prices.
If you need a quote for large quantities, you can directly contact our customer service by email: contact@embouts-et-bouchons.frdetectagro.com
We will be pleased to respond to you very quickly.
Products are only reserved after an order has been validated and paid in full.
We invoice with VAT for all customers located in France.
We can deliver most products offered on the site internationally within weight and volume limits. Indeed, beyond a certain threshold, we will not be able to deliver internationally (carrier not available).
The site will automatically invoice you without tax if the delivery country is outside the EEC or if it is a TOM (Overseas Territory). So if you are outside metropolitan France, you can order directly on the site, everything is done automatically.
PRODUCTS
Try the site’s search engine. It is quite powerful and efficient at finding all detectable products on the site.
On the product page and after the “Additional Information” section, you will find the unique product reference called SKU.
For example: SRC-B
This information is available on the product page. Products in stock in our warehouse are displayed as in stock on the site. For products that are not in stock at our warehouse or out of stock, a shipping time is displayed.
Due to the diversity of our catalog, we do not keep all references in stock. In any case, the information is present on the product page indicating if the product is in stock at our warehouse or its shipping time if not.
By default, the price displayed is excluding taxes (excl. VAT). The VAT amount is mentioned on the summary page of your cart before payment.
ORDER TRACKING AND DELIVERY
No, this is not normal: two scenarios may occur.
Either our emails are automatically classified by your email box in the “spam” or “junk” folder; so please check your folder and approve us as a trusted sender.
Or, there is simply an error (a typo) in the email address provided. In this case, contact our team!
Yes, of course, you can contact our team by email: contact@detectagro.com
We can add, remove products, change a delivery address; cancel the order or more! Just ask us.
Depending on the carrier, you will receive a delivery notice with instructions for this situation. You can also, with your package tracking number, connect to the carrier’s website and issue your instructions. In any case, we are at your disposal if you encounter any difficulties.
You can track the progress of your order in the “Orders” section: you will see the progress of your order and also find your invoices.
If you have questions about your order, we are here to help, feel free to contact us by email or phone.
Yes of course, when your order is shipped you will receive a summary with a package tracking link.
Occasionally, there may be delays in package processing by carriers. Transportation is subject to many uncertainties that can cause delays: broken down trucks, lack of space, absent drivers are all potential causes that can lead to delays.
But after 3 days, you should definitely inquire about it. So don’t hesitate to contact the carrier if they have left their contact information or contact us directly to resolve the situation! We’re here to help.
If there’s a golden rule for receiving a package, it’s this: open it with the delivery person present and check the condition of the merchandise in their presence. Don’t open it after they’ve left, it’s already too late in case of a problem!
If you notice any defect upon opening, indicate them on the delivery slip or refuse delivery of the package: the merchandise will be returned to us, and we can send you replacement items in good condition without question and more quickly!
CAUTION, it is your responsibility as the recipient to accept merchandise in poor condition, never accept a package without opening it.
In any case, if you have questions, don’t hesitate to contact us.
CUSTOMER SERVICE AND RETURNS
Rarely, packages can take hard hits (falls, crushing, stuck in a sorting line…).
When the delivery person arrives, if you notice that the package is severely damaged, you can refuse delivery, it’s your absolute right; we can then send you replacement merchandise. You can also check the merchandise and accept delivery. If only some parts are damaged or missing, note it on the delivery slip and we will send replacement parts as soon as possible.
Visit this page which explains the return procedure if you would like us to take back a product that ultimately doesn’t suit you.
It depends on your original payment method. To refund you, we use the same payment method that was initially used. Except for payments by E-Credit Cards, expired cards, and payments by bank transfer: in these cases, we will send you a check.
This is a customer service issue. Contact our customer service through the contact form or by phone and we’ll find the best solution.
DETECTAGRO
No, we don’t have physical stores. But we ship everywhere in France and Europe. So, for any needs, don’t hesitate to contact us.
We don’t have the structure to welcome you. There is no traditional physical store.
Our premises consist of offices and a storage/logistics area; unfortunately, you cannot come and order directly from us! But having items delivered to your home or elsewhere is possible!
We don’t have a printed catalog, as publishing one would be too complicated since the catalog changes every day. Indeed, almost every day, new items are added to the site, while others are removed.
If you can’t find the answer to your question, contact us!