As the protection of your personal data is essential to us, we wish to inform you through this personal data protection policy about how we collect and process this data.

This privacy policy defines and informs you of how we use and protect the information you provide to us, if applicable, when you use this site accessible from the following URLs: https://www.detectagro.fr/ and https://www.detectagro.com/ (hereinafter the “Site”).

Please note that this privacy policy may be modified or supplemented at any time, particularly to comply with any legislative, regulatory, jurisprudential or technological developments. In such a case, the date of its update will be clearly identified at the beginning of this policy. These modifications are binding on the User as soon as they are posted online. It is therefore advisable that the User regularly consults this privacy policy and cookie usage policy to be aware of any possible modifications.

PERSONAL DATA

Generally, it is possible for you to visit the Site without communicating any personal information about yourself. In any case, you are under no obligation to transmit this information to us. However, in case of refusal, you may not be able to benefit from certain information or services that you have requested.

In this respect, we may, in certain cases, ask you to provide (hereinafter your “Personal Information”):

  • first and last name;
  • email address;
  • gender;
  • telephone number;
  • postal address;
  • age/date of birth;
  • your opinion on our products;
  • payment information (on e-commerce Platforms);
  • your purchase history (on e-commerce Platforms);
  • any specific request you might send us (mainly for archiving purposes);
  • photos or videos of yourself that you wish to share;
  • information related to surveys that we use for statistical purposes.

By providing this information, you expressly agree that it may be processed for the purposes indicated in point 2 as well as for the purposes mentioned at the end of each form.

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the French Data Protection Act of January 6, 1978 as amended, we inform you of the following points:

1. Identity of the data controller

The data controller is Glume SAS, located at 22 rue de l’Oregon, 33600 Pessac – 06 33 77 60 80

2. Purposes of processing

We may process your Personal Information:

  • to provide you with the information or services you have requested to receive (ordering a product for sale on our Site or sending our newsletters following your registration); and/or
  • to collect information allowing us to improve our Site, products and services (particularly through cookies); and/or
  • to contact you about possible events related to our activity, including product updates and customer support.

3. Recipients

We are the sole recipient of your Personal Information. This information, whether in individual or aggregate form, is never transmitted to a third party, notwithstanding the processors we use (you will find more information about them in point 7). Our company does not under any circumstances commercialize the personal data of visitors and Users of its Site.

4. Retention period

Your Personal Information is kept by our company only for the time corresponding to the purpose of collection as indicated in point 2 above, which in any case shall not exceed 24 months.

5. Data Protection Rights

You have the following rights regarding your Personal Information, which you can exercise by writing to our email address or postal address (See point 1) or by using the contact form on our Site.

If you are already a customer, you can directly modify your personal information and download all the data we keep for tracking your orders and our relationship directly in your customer account.

Right of access and communication of data

You have the right to access Personal Information concerning you. However, due to the obligation of security and confidentiality in the processing of personal data that is incumbent upon us, you are informed that your request will be processed provided that you furnish proof of your identity, notably by producing a scan of your valid ID (in case of a request via our dedicated electronic form) or a signed photocopy of your valid ID (in case of a request submitted in writing).

We will be entitled, where appropriate, to oppose requests that are manifestly abusive (by their number, repetitive or systematic nature). To assist you in your approach, particularly if you wish to exercise your right of access through a written request to the postal address mentioned in point 1, you will find, by clicking on the following link, a template letter developed by the CNIL: https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

Right to rectification of data

Under this right, legislation authorizes you to request the rectification, updating, locking or erasure of your data that may be inaccurate, incorrect, incomplete or obsolete.

Also, you can set general and specific guidelines regarding the fate of personal data after your death. If applicable, the heirs of a deceased person may require consideration of the death of their relative and/or necessary updates.

To assist you in your approach, especially if you wish to exercise, for yourself or on behalf of one of your deceased relatives, your right to rectification through a written request to the postal address mentioned in point 1, you will find by clicking on the following link a template letter prepared by the CNIL: https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

Right to Object

The exercise of this right is only possible in one of the following two situations:

  • When the exercise of this right is based on legitimate grounds;
  • When the exercise of this right aims to prevent the collected data from being used for commercial prospecting purposes. To assist you in your approach, especially if you wish to exercise your right to object through a written request sent to the postal address indicated in point 1, you will find by clicking on the following link a template letter prepared by the CNIL: https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

6. Response Times

We commit to responding to your request for access, rectification or objection or any other additional request for information within a reasonable time that shall not exceed 1 month from the receipt of your request.

7. Authorized Service Providers and Transfer to a Country Outside the European Union

We inform you that we use authorized service providers to facilitate the collection and processing of the data you have provided to us. These service providers may be located outside the European Union and have access to the data collected through the various forms on the Site (with the exception of the form allowing you to exercise your Data Protection and Freedom rights, which is offered and operated by us alone).

8. Complaint to the Competent Authority

If you believe that our site does not fulfill its obligations regarding your Personal Information, you can file a complaint or request with the competent authority. In France, the competent authority is the CNIL, to which you can send a request electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.

Unless express consent is required by the laws of your country regarding personal data protection, by using these Supports (as defined above), you consent to our collection and use of your personal data in the manner described in this Policy and to the transfer of your personal data to countries other than your own (including countries outside the European Union).