These general terms and conditions of sale are concluded between:

– On the one hand: SAS GLUME with a capital of 1000 € registered in the trade and companies register of Bordeaux under the number RCS 911 140 689, whose registered office is located at: 22 rue de l’Oregon, 33600 PESSAC hereinafter referred to as ‘the seller’ as the owner and administrator of the website www.detectagro.com

– On the other hand: any natural or legal person wishing to make a purchase via the website www.detectagro.com hereinafter referred to as ‘the buyer’

1 – PURPOSE

These general terms and conditions of sale aim to:

Inform the buyer of the terms and conditions of sale and delivery of products available on the website www.detectagro.com

Contractualize the rights and obligations of each party following a purchase on the website

By validating their order, the buyer accepts and adheres without any reservation to these terms of sale.

The seller reserves the right to review and modify these terms. However, the version of the general terms and conditions of sale applicable to an order is the one online on the date and time when the order is validated by the buyer.

2 – PRODUCTS AND SERVICES

The concerned products and services are those listed in the catalog published online by the seller.

If a product is not available in the seller’s stock and is withdrawn from sale by a supplier, the seller commits to provide the buyer with a product of equivalent quality and price, or, at the request of the buyer, may also proceed with the refund of the amounts paid and the cancellation of the order.

The photographs and topographies of the products are those provided by the manufacturer and are given for information purposes by the manufacturer or the product supplier; in no case will the seller be held responsible in case of error. The photographs of the products are as representative as possible but cannot ensure a perfect resemblance. The photos and visual descriptions do not therefore constitute a contractual commitment as they are subject to modifications without notice from the suppliers.

3 – PRODUCT AVAILABILITY

The products offered on the website are generally in stock and will be shipped within a period of between 1 day and 5 days.

In case of unavailability of one or more products in an order, the seller commits to communicate by email the restocking timeframe announced by its supplier.

Thus, the buyer may or may not confirm their order; if they decide to maintain it, a partial shipment may be made**, the remainder will either be delivered later, replaced, or fully refunded. In any case, if the buyer chooses to cancel the order, it will be without any charge. (**): a partial delivery may be offered if the total amount of the order is greater than 100 € including tax, for Metropolitan France only (excluding Corsica); except for heavy and/or bulky items.

If the buyer opts for a refund, the seller will execute the refund of the amounts paid by the buyer as soon as possible and no later than within 72 hours.

4 – RATES

4.1 Product rates

The prices of products displayed on the site are expressed in Euros and include all taxes applicable on the day of the order.

The price applicable to a product is exclusively the one appearing on the product page; if a price were to be different in a newsletter, on a site other than www.detectagro.com or on any other location on the site, it is the price on the product page that prevails. The displayed product prices do not include shipping costs.

The applicable price is the one corresponding to the date of the validation of the order by the customer.

4.2 Transportation costs

A contribution to transportation costs is requested for any delivery whose price is less than 59 € including tax, the transportation rate will differ according to the chosen carrier and the type of product ordered: however, it will be displayed on the order form.

ATTENTION, this free shipping will not apply for delivery outside the French metropolitan territory and for products whose size requires the use of a specific carrier. It will also not apply to customers with a “pro” account.

4.3 Customs clearance fees & local taxes

In the case of a shipment outside the territory of Metropolitan France (including Corsica), customs clearance fees and local taxes may be applied to the delivery of the order or part of the order. These additional costs are calculated and billed locally by the customs or administrative services of the delivery country selected by the buyer. These additional fees issued and billed by customs or administrative services, independent of the seller’s will, are – if any – the responsibility of the buyer.

4.4 Rate variations

Some rates will be different for a limited time during commercial actions such as promotions. Other rates also evolve over time depending on the revision of the seller’s pricing policy or negotiation with suppliers.

These variations cannot in any case generate a refund of an order or product validated outside the promotion period for example.

5 – ORDERS

5.1 Buyer’s capacity

The buyer places their order on the site according to the process in force on the website.

Only persons with the legal capacity to contract are authorized to validate an order on the site.

5.2 Buyer registration

The buyer, wishing to purchase a product or service via the website for the first time, must register as a customer of the site. They must therefore agree to transmit this information:

– Names and first names

– Date of birth

– Postal address

– Email address (e-mail)

– Phone number

5.3 Order establishment

To correctly establish an order, the buyer must select the product(s) and service(s) by qualifying their choice as much as possible, for example: reference, dimensions, color…

He will also need to indicate which payment method he intends to use to pay for his order and provide the most precise delivery address possible (building, floor, access code, contact for reception…) with a phone number that will be communicated to the carrier to arrange, if necessary, an appointment.

5.4 Order Validation

The validation of the order implies the buyer’s acceptance of these general terms and conditions of sale and confirms that they are legally capable of entering into a contract.

After checking the information on the order form (total amount, addresses…) and correcting any errors, the order form must be validated:

– by validating the secure payment by credit card via the virtual payment terminal

– by validating through one of the other proposed payment methods (bank transfer, administrative mandate…)

6 – PAYMENTS

To pay for their order, the buyer has the following payment methods:

By credit card via a secure virtual remote payment terminal in SSL mode by STRIPE
By bank transfer (bank details will be specified when choosing this payment method)
By administrative mandate (bank details will be specified when choosing this payment method)

In the case of payment by credit card, the debit is immediate.

In the case of payment via bank transfer or administrative mandate, upon receipt of the transfer to our bank account or the payment agreement from your third-party organization, we will ship your package.

In the case of a partial shipment with remaining items at the customer’s request, the full amount of the order will be debited. Indeed, only one debit can be made per transaction.

The seller reserves the right to cancel or suspend any order in case of non-payment of part or all of the amounts due to the seller.

IMPORTANT: During a card payment via the virtual terminal, no banking data is transmitted to the seller and is therefore not stored or saved by them.

7 – TRANSFER OF OWNERSHIP

The goods remain the property of the seller until fully paid for by the buyer.

8 – DELIVERIES

The delivery of the order will be made to the delivery address specified when placing the order. The transportation risk of the goods is assumed by the buyer from the moment they have left the seller’s warehouse.

IMPORTANT: It is strongly advised that the buyer unpacks and ensures the good condition of the product(s) in the presence of the carrier in order to make precise reserves indicating the damage observed or to refuse the package if the merchandise is damaged. Without this, the insurance cannot function and no exchange or partial or total refund can be made. The seller advises the recipient to carefully keep the delivery note, especially in case of annotations of reserves. It will be imperatively requested in case of damage to the goods attributable to transport.

In case of issuing reserves regarding the delivery of one or more packages, the buyer must provide a registered letter with acknowledgment of receipt within 72 hours from the delivery date. This letter must specify the reason and the reserves made.

The transport times from the seller’s premises to metropolitan France (including Corsica) and their rates are as follows:

By Colissimo or SO Colissimo: 48 to 72 working hours for small volume orders weighing less than 30 kg. The rate for this service ranges from €6.95 including tax to €149.95 including tax depending on the weight of the order.
By Chronopost: 24h to 48h working hours for small volume orders weighing less than 15 kg. The rate for this service ranges from €24.90 including tax to €79.90 including tax depending on the weight of the order.

Certain products, due to their weight, fragility or bulkiness, will be shipped by a specific carrier. In this case, the observed delivery time is generally a little longer, 5 to 7 days.

ATTENTION: certain products due to their bulkiness cannot be shipped outside the French metropolitan territory and Corsica. The buyer will be informed as soon as possible if delivery is unavailable.

The seller reserves the right to modify the selected delivery method in case of incompatibility of the prepared package(s) with the standards of the carrier initially chosen by the buyer when ordering. In this case, the buyer will receive an email from the carrier indicating the handling and routing of the package(s).

9 – WARRANTIES & AFTER-SALES SERVICE

In accordance with the legal provisions in force, the products benefit from a legal warranty under the consumer code.

Each marketed product, as provided by the civil code, also enjoys a legal warranty against defects and hidden defects that would make the product unfit for consumption.

ATTENTION: no warranty would be applied in case of misuse of the product, modification not expressly validated by the seller (in writing), or external intervention by persons not approved by the manufacturer.

IMPORTANT: any return must have been previously agreed with the seller of the product. After contacting the product return service (contact details at the bottom of this document), the product will be assigned a return number and the buyer will receive a product return form that must be attached for the return. Return costs are borne by the buyer.

If the returned product turns out to be without defect and in perfect working order, file and labor fees may be applied. In this case, re-shipping costs will also be requested.

Any product returned without this agreement and return form will be refused by the seller and returned to the buyer.

10 – WITHDRAWAL & PRODUCT RETURN

10.1 Right of withdrawal

The buyer has 14 clear days (instead of 14 days in accordance with Article L 121-20 of the Consumer Code) from the date of receipt of the product to return to the seller the products ordered.

Any product return following a right of withdrawal will be at the buyer’s expense, and must scrupulously respect these principles:

– Be in perfect resale condition

– Be returned with its original packaging in perfect condition and with all parts delivered with the product (instructions, accessories…)

– Follow the return procedure described below

ATTENTION, in accordance with Article L121-20-2 of the Consumer Code, the right of withdrawal will not apply to the following products or services:

– Specific products clearly personalized by the buyer (special colors, engraving…).

IMPORTANT, No product return in the exercise of the right of withdrawal can be accepted if it does not respect these conditions. This is why the seller strongly encourages the buyer to remove the product from the packaging with the greatest care and to preserve the latter. If the packaging is damaged, a discount of up to a 10% of the new value of the product including taxes may be applied to the credit note or refund of the product.

10.2 Product return procedure

Products may be returned if they present a lack of conformity, the presence of a defect, or in the exercise of a right of withdrawal.

Products should be returned to the product return service whose contact information is at the end of these general terms and conditions of sale.

For the exercise of a right of withdrawal, return costs are the responsibility of the buyer, who must specify whether they wish for a product exchange, a credit note for use on the website catalog, or a refund.

A product return request can be made in advance by the buyer, specifying whether they desire a credit note to be used on the website, a refund, or a product exchange in return for their product. This procedure aims to process the case more quickly.

11 – LIABILITY

The seller is bound by an obligation of means and is responsible for the proper execution of the order. However, the seller cannot under any circumstances be held responsible for partial or total non-execution of the order in case of force majeure, causes attributable to the buyer, or one or more unforeseeable and insurmountable event(s).

The seller cannot under any circumstances be responsible in case of misuse of a product or service by the buyer.

IMPORTANT, In case of incompatibility of the product or equipment, the seller cannot be held responsible and no compensation or refund can be made outside the exercise of the right of withdrawal.

In all cases, the seller’s liability will be limited to the amount including all taxes of the order.

12 – PERSONAL DATA

In accordance with current regulations, particularly the ‘informatique & liberté’ law of January 6, 1978, the client is informed that some of their personal data are necessary for processing orders placed on the website.

The seller reserves the right to collect and disclose certain information to its commercial partners.

Of course, the buyer or any other person who has communicated personal information to the seller has the right to rectification, access, and may object to the disclosure of this information.

At any time, a request for modification or deletion of this data can be made by writing by email or postal mail to the seller’s customer service, whose contact information appears at the bottom of these general terms and conditions of sale.

13 – INTELLECTUAL PROPERTY

The website www.detectagro.com and all elements appearing on it are and remain the property of the seller.

Any reproduction, partial or total, by the buyer or any other person is not authorized.

Any link to the website (simple or hypertext) is not authorized without express written agreement from the seller.

14 – ARCHIVING AND PROOF

The seller will keep a copy of purchase orders and invoices on a reliable medium in accordance with the provisions of the Civil Code.

These elements may be considered as evidence in case of dispute between the parties to this contract.

15 – DISPUTE, MEDIATION, APPLICABLE LAW AND JURISDICTION

15.1 Mediation Service

In case of dispute between the professional and the consumer, they will strive to find an amicable solution.

Failing an amicable agreement, the consumer has the possibility to refer the matter free of charge to the consumer mediator on whom the professional depends, namely the Association of European Mediators (AME CONSO), within a period of one year from the written complaint addressed to the professional.

The referral to the consumer mediator must be made:

– either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ;

– or by mail addressed to AME CONSO, 11 Place Dauphine – 75001 PARIS

15.2 Applicable law and jurisdiction

These general terms and conditions of sale are subject to French law.

Any dispute concerning the interpretation, execution, or termination of the contract will be submitted to the competent court under the conditions imposed by common law.

SELLER’S CONTACT INFORMATION

Product return service managed by GLUME SAS Company (owner and manager of the website):

– Postal address: 22 rue de l’Oregon, 33600 PESSAC, France

– Email address: contact@detectagro.com

– Phone: 06.33.77.60.80

Customer service managed by GLUME SAS Company (owner and manager of the website) :